Get help with your account, connections, plans, and refund questions—all through support tickets.
You’ll need to log in to submit a ticket. No email address is required—create an account with a username and password.
The user panel’s support ticket system is the only currently available contact channel. No email address or Telegram contact has been published.
For account, subscription, client connection, order, and refund questions. Log in to the panel, open the support ticket page, and describe the issue. Add any follow-up details to the same ticket so the support team can review the full context.
Tickets are handled in queue order. Actual response times depend on the reply in your panel; no fixed response time is promised.
Go to Support Tickets →No contact email has been published. For account verification, payment records, or refund requests, submit a ticket through the user panel. This helps prevent you from sending information to an unverified address.
Email support and email response times are not currently available.
No Telegram contact account or group has been published. Submit a ticket for connection or usage questions, and don’t treat an account with a matching name as an official contact.
Telegram support and Telegram response times are not currently available.
Describe what happened first, then add details about your setup. A reproducible issue is easier to diagnose than a vague “it doesn’t work.”
Do not include your account password, full subscription link, or sensitive payment details in a support ticket. Treat subscription links as account credentials; share only the information needed to troubleshoot the issue.
Start with the Guides and follow the steps for your account, plan, subscription import, and connection check. Get the client from the user panel. If you encounter an error, submit the specific step and error message in a support ticket.
Include the platform name, account region, current route, and the error message shown on screen. Check the Streaming guide first to help distinguish account-region, content-rights, and connection issues, then add your findings to the support ticket.
Check the support ticket page in the user panel. If you have a new screenshot or the issue has changed, add it to the original ticket rather than submitting a duplicate. Resolution time depends on the queue and the time needed to investigate; refer to the actual reply in your panel.